Terms and conditions of use

www.buybay.in (the "Site") is owned and operated by “Nige BuyBay consumer trade Pvt Ltd. ("We" or BuyBay”) company incorporated under the laws of India and having its office at Opp Cee Cee Backery, Chembumukku, Vazhakkala, Ernakulam, Kerala, India Pin -682021,

Please note that this is a business/commercial site and can be accessed only by a valid account holder. You access and use of this Site is subject to the following terms and conditions ("Website Terms and Conditions") and all applicable laws. By accessing and browsing this Site,  you accept, without limitation or qualification, the Website Terms and Conditions, Proceeding this each customer should only take one  business canter in a pan card, If you do not agree with any of the below Terms and Conditions, do not use this Site.

We reserve the right, in our sole discretion, to modify, alter or otherwise update these Website Terms and Conditions at any time and you  agree to be bound by such modifications, alterations or updates


Unless otherwise specified, this site is intended for two categories of people i.e.

  • Nige BuyBay consumer trade Pvt Ltd
  • Customer Care

Each category in turn is bound by an additional agreement i.e. a BuyBay is bound by the "BuyBay agreement"; and a Customer is bound by  the "Customer agreement". These agreements find mention on the relevant  portions of the website that relate to each of these categories.  If you fall within any of these categories, it is your responsibility to familiarise yourself with the appropriate agreement and to comply with its terms.

This website (operated by us from our office located in Ernakulam, Kerala, India) is intended as a service to the above mentioned categories of people located in India. Therefore any person who accesses this website from outside India shall do so at his/her own risk and is responsible for compliance with the laws of his/her respective jurisdiction.

No Cosmetics or Healthcare Advice

The products, information, services and other content provided on and through this site, including without limitation any products, information, services and other content provided on any Linked Site, are provided for informational purposes only to facilitate discussions with your beauticians or other healthcare professional (collectively, "Cosmetics Professional") regarding use options.

The information provided on this site and Linked Sites, including without limitation information relating to products and treatments is often provided in summary or aggregate form. It is not intended as a substitute for advice from your Cosmetic Professional, or any information contained on or in any product label or packaging. No healthcare advice, recommendation, or opinion is offered on this web site.

Customer Satisfaction, Refund and Shipping Policy

We observe an irreversible 100% Satisfaction Guarantee on our products, wherever specified. This assures that consumers of BuyBay products will be satisfied with their purchases.

According to this,

  1. If a Customer is not completely satisfied, he/she may return the product to the BuyBay office or franchise office for a 100% refund for the product within 7 days of original purchase.  
  2.  A BuyBay Consultant can return such products back to the company within 30 days of its purchase. The Product Refund Policy is applicable on saleable products as well as partially used products, wherein not more than 20% of the product has been used.

BuyBay Consultant shall advise BuyBay of any customer complaint and provide copies of all correspondence and details of all conversations regarding the complaint. BuyBay are not authorized to make any type of offer or compromise or render BuyBay liable for any complaint or product return.

Whenever there is a request from a customer for honoring the Company Satisfaction Guarantee, the BuyBay shall offer to the customer the choice of:

  •     Refund of the purchase price paid asper the terms given in refund policy
  •     Exchange with the same or another product of equivalent value.

BuyBay are required to indemnify BuyBay for any claim, legal actions, suit, etc. (including BuyBay legal fees) which are filed or which originate because of any failure by the BuyBay to observe this rule.

Product Return Procedure: The Company will accept return of products along with relevant Customer Order Receipt, Product Return Form  and related invoice within 30 days of its purchase. In case BuyBay returns product under 100% Satisfaction Guarantee, he/she will  have the option to take Credit note (through which the Consultant can buy same or another product of the same value) or Cash. If amount  of refund in lieu of product returned is upto Rs. 500, cash will be issued immediately by MSC. However, if amount exceeds Rs. 500,  Consultant will be issued amount in his registered bank account.

Product Return - Other guidelines/notes: This policy will apply on offer invoices as well as free product received under offer as follows –  BuyBay Consultant returning products purchased under offer may take replacement of invoiced products or offer products with same or  any other product/s of same value provided offer conditions are not affected otherwise Consultant will seize to get the benefit under the  offer.

Condition Period Payment Saleable Product
Saleable Product Within 30 days of purchase with Invoice Within 30 days of purchase without Invoice Consultant Price Consultant Price Less taxes
Unsaleable Within 30 days of purchase with or Without invoice Consultant Price less30% & taxes
Excessive Stock Return Within 30 days of purchase with Invoice Within 30 days of purchase without invoice Consultant Price less 30% handling charges &taxes Consultant Prices less Taxes less 30% handling charges

Product Return Conditions

  1.  The consultant must return the product(s) to BuyBay Stock Centers.
  2.  Period of return for products is calculated as the number of days from the Invoice Date, to the date of receipt at the BuyBay Stock  Centre.
  3.  Condition refers to the condition in which the stock is received back from the BuyBay consultant as a return. The product can be  ‘marketable’ or ‘unmarketable’ depending on the condition of the returned stock as assessed by the Returns executive at the BuyBay Stock Centre.
  4. PV/BV adjustment of Products returned up till 25th of each month shall be processed in the same month. Total PV/BV of the returned  products will be deducted from the returning Consultant’s account.
  5.  If unsold products return is greater than or equal than 6 in number on a single invoice, 30% handling charges will be deducted.
  6.  The Product Satisfaction Guaranty does not apply to open packs of literature and videos or other sales aids.
  7.  Total returns cannot exceed the quantity appearing on the invoice.
  8.  If products are returned by customers directly to BuyBay, PV/BV adjustment shall be done from the Consultant’s account & any excess
  9. amount paid shall be recoverable from the Consultants. 
  10.  Taxes means all States, Central, VAT, GST Taxes levied in India.  10. Saleable refers to products that are unopened and sealed. 
  11.  Unsaleable are products which have been partially used (25%).
  12.  Excess stock refers to products greater than or equal to 24 in number.

Consultant Uniform Policy: Not included in the Monthly Loyalty Program. No refund will be done on Uniform. Size exchange for Uniform 
will be done only from MSCs within 30 days from the date of invoice. In case of exchange the uniform should be unused, unwashed,  undamaged and in saleable condition with original tags, buttons & packaging.

Shipping policy

All shipping related prcedures ie ; delivery period ,delay, warrants , damage, demerge, time etc is as per the shipping agency manuel and terms of the shipping agency appointed by buybay time to time

Amoli Warranty:

• This warranty does not cover any damage caused by accident, misuse, ordinary wear and tear (includes scratches on steel/gold polish/plating etc.)

• We offer Money Back Guarantee within 30 days from the date of invoice. For Money Back Guarantee, the jewellery should be unused, undamaged and in saleable condition with original tags & packaging. 

• Repair incase of manufacturing defects will be done only within 30 days from the date of invoice. 

• The defective jewellery has to be presented physically along with the original invoice at the time of repair, within 30 days at concerned MSC. 
• Repairs will take 40 days from the date of submission of the defective jewellery subject to the availability of stocks and other essentials  required in carrying out the job. 
• The packing (jewellery box) will not be the part of the repair policy. 
• This policy comes into effect from 12th January, 2019.

E-Vapes Policy:

•BuyBay does not offer any 100% satisfaction guarantee on Verge E-Vapes products. Any quality related issues will be taken on case to case basis.



All material on this Site ("Material"), including but not limited to text, images, illustrations, etc are protected by copyrights which are owned  and controlled by us or by other parties that have licensed their material  to us. Material from the site may not be copied,  reproduced, republished, uploaded, posted, transmitted, or distributed in any way.

We grant you a limited license to access and make personal use of this  site and not to download (other than page caching) or modify it, or  any portion of it, except with the written consent of BuyBay. This license does not include any resale or commercial use of this site or its  contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any  downloading or copying of  account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

You may not frame or utilise framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of BuyBay without express written consent. You may not use any meta tags or any other "hidden text" utilising  BuyBay name or trademarks without the express written consent of BuyBay.Any unauthorised use terminates the permission or license  granted by BuyBay.

You are granted a limited, revocable and nonexclusive right to create a hyperlink to the home page of BuyBay so long as the link does not portray BuyBay, its affiliates, or their products or services in a false, misleading,  derogatory, or otherwise offensive matter. You may not  use any BuyBay logo or other proprietary graphic or trademark as part of the link without  express written permission. Proceeding this each  customer should only take one business cender in a pan card


The trademarks, logos and service marks ("Marks") displayed on the Site are our property and the property of other parties. Users are  prohibited from using any Marks without our written permission or third parties, which may own the Marks. We also own "trade-dress"  rights to the look and feel of our website, which cannot be replicated, without our permission.


Any information or material submitted by you to the BuyBay website (whether through e-mail or otherwise) will be deemed non-proprietary  and non-confidential, and may be used by BuyBay without restriction. Notwithstanding the foregoing, all personal data (e.g., name, address  and telephone number) provided to BuyBay will be handled in accordance with BuyBay Privacy Policy.

BuyBay is always improving its products and services and developing new features. If you have ideas regarding improvements or additions  to the BuyBay, we would like to hear them. However, please note that under no circumstances shall any disclosure of any idea, related  materials to BuyBay be subject to any obligation of confidentiality or expectation of compensation.

By submitting the idea and/or any related material to BuyBay, you are waiving any/all rights that you may have in the idea or any related

materials and are representing and warranting to BuyBay that the idea and/or related materials are wholly original with you and that no one  else has any rights in the idea and/or materials and that BuyBay is free to implement that idea and to use the materials if it so desires  as provided or as modified by BuyBay, without obtaining permission or license from any third party.


We may provide links and pointers to Internet sites maintained by others ("Third Party Sites"). We are not responsible for the contents of or  any products or services offered in such Third Party Sites.


This site is provided by BuyBay on an "as is and "as available" basis. BuyBay makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials, or products included on this site. You expressly agree that  your use of this site is at your sole risk. To the full extent permissible by applicable law, BuyBay disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

BuyBay does not warrant that this site, its servers, or e-mail sent from BuyBay are free of viruses or other harmful components. BuyBay will  not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental,  punitive, and consequential damages.


If you are damaged or injured by any of the Material contained in the Site,  or you are dissatisfied with the Site or Material for any reason,  then your sole and exclusive remedy is to discontinue accessing and using the Site. 


This agreement shall be governed by, construed and enforced solely in accordance with the laws of the India and the courts at Ernakulum,  Kerala shall have exclusive jurisdiction in this regard. This is the entire  agreement between the parties relating to the matters contained  herein.


This agreement will terminate immediately without notice from us if in our sole discretion you fail to comply with any term or provision of  this Agreement. Upon termination, you must destroy all materials obtained from this Site and all copies thereof, whether made under the  terms of this Agreement or otherwise. In the event of termination, the disclaimers of warranties and limitations of liabilities, damages and  remedies set forth in this Agreement shall survive.


If any provision of this agreement shall be unlawful, void, or for any reason unenforceable then that provision shall be deemed severable  from this agreement and shall not affect the validity and enforceability of any remaining provisions. We may at any time revise these Terms  and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the  then current Terms and Conditions to which you are bound.